Family Support Services, Taylored Mentoring

We offer high quality, personalised and responsive interventions, designed to deliver the best outcomes for children and their families. Our Family Support Workers have a wealth of experience and are trained to work with children and families experiencing a range of challenges including parenting – routines boundaries, attachment work, domestic abuse, mental health, substance misuse.

We are based in Gloucestershire but work across the South West and the Midlands. We mainly work in the home environment but can offer a space for supervised contacts to take place.

We specialise in;

Working with parents to support all aspects of parenting
Working with families that have Social Care involvement at any level
Supervised contacts both Private Law & Local Authority
Working with parents with additional needs – providing interventions that are tailored to meet their individual needs
Parenting assessments inc PAMS
Welfare Checks
Comprehensive report writing

Contact Us

Feel free to get in touch to discuss how TMS can help make a difference!

The Family Support Team

Louise Eley · Head of Family Support

I have 24 years' experience working with children and families. I started working in a community nursery and then worked in children centres where I managed family support teams.

I have a variety of qualifications and training which includes NVQ, PAMS Assessor, and FGC (family group conferencing)

I have worked and managed complex cases within the court arena including writing reports and attending the court hearings.

I also work with the families during assessment and observational periods to enable me to support both the family and the team.

Email Louise

07487 620254

Bev Morgan · Senior Manager

I have worked in the care sector for 28 years. I started working in residential settings with adults with Learning Disabilities.

I have worked providing transitional care from a childcare setting into young adult's services and have spent 20 years as a registered manager.

For the past 5 years I have worked within family support undertaking a variety of different pieces of work such as supporting families, parenting assessments, observations and helped families to implement changes to meet outcomes required.

I have a variety of professional qualifications which includes NVQ level 4, HNC in management of care, Mental Health level 3, PTTLS teaching certificate, Administration of Medication level 2, and various other training certificates.

Email Bev

07487 620259

Nicci Browne · Senior

I have 14 years' experience working in the social care arena working closely with parents, children, and young people.

My passion is working in family support helping families make changes in a holistic, person-centred non-judgemental way.

I have various training certificates including NVQ level 3 and coloured square connective communications.

Penny Kibble · Senior

Sarah Owens · Senior

I have been working with children and families for over 20 years. My training and background are in early years, and I have knowledge and understanding of child development and the EYFS and I am passionate about learning through play.

I have worked in community based early years settings as both practitioner and manager before coming to family support where I have gained experience engaging with families to achieve better outcomes.

I have a variety of qualifications and training which include NVQ’s, positive behaviour support and PEEP (Peers Early Education partnership) which I deliver one to one session with families.

Nicki Roberts

The ability to empower and strengthen families, to see them thrive and attempt to overcome obstacles, is what inspires me to do this job. Knowing that I play a part in positively impacting their lives and creating a supporting environment is truly rewarding. In my spare time I enjoy spending time with my family and friends, going on walks with my dog and discovering new places to visit.

Ellie Burrows

I have previously worked with children for 5 years within a nursery setting. Through this I have gained experience from working with children of different ages and supporting parents. I enjoy building relationships with children and watching them achieve different milestones. I have a qualification in Early Years and am using this to support families within family support.

Sophie Budding

Our work with TMS is invaluable for making positive change to many of our students, and integral to what we offer now

Beth Warren · Head of Service / Designated Safeguarding Lead Gloucestershire Hospital Education Service

Just wanted to say thank you so so so so much for your and the teams support over the past weeks. I again note the quality of your recordings and this supported the judge to make the right decision for this baby. I hope to work with you again in the near future!

A Social Worker Gloucestershire · Jan 2023

Can I take this opportunity to provide some feedback. During the time you have been supporting this family, TMS have provided an excellent service. Visits have been regular and consistently in accordance with the needs of the LA/family. The diary sheets are detailed, accurate and provided in a timely way. A representative has attended every support review meeting and highlighted straight away any safeguarding concerns. Your service has been significant in supporting us to accurately assess the needs of the family and decide on a longer-term plan for the children. I would highly recommend TMS should another family require tailored support in the community. Thank you so much.

A Social Worker Wiltshire · Jan 2023

Working with Lou and Bev, changed my life, in fact it saved my life. At first I was stubborn, worried and scared to let them in my home, but they earnt my trust and most importantly my children's. Their words will live with me for life and the most important ones that I remember daily are 'that you can't fake love'. I will always be grateful to them for all the work and support they gave me and my children. Opening your home is scary, but with these it don’t have to be, take that from a mum who never trusted anyone.

Parent

Their dedication, professionalism and person centred approach was paramount in assuring that the Young Person they are working with got the best care, support and mentoring during their time with Colin, Larry and the team.

NHS Professional

For over 12 months, TMS and ourselves have worked closely to provide alternative education for the young people that are placed with us. The young people often have been out of education for an extremely long period and through this difficulty TMS work tirelessly in encouraging them to engage and seek to have positive outcomes for all the young people involved. They are extremely professional in their approach and also have great times with the kids..!!!!!! I would have no hesitation in recommending them to other providers..!!!

Manager · Utopia Children's Services Ltd

TMS offered a bespoke package of support to suit the needs of the young person who needed an alternative part-time provision. They ensured they were fully prepared to meet the needs of this young person by meeting with the team/family around the young person beforehand and their communication during the period of support was excellent.

Deputy Head · SENDCo

Our son had a positive experience with Larry and Colin as he was finishing school and, when he hit a particularly difficult time in young adulthood, he was keen to re-establish contact with them. Now his weekly sessions are really important to him, and to us as parents. As someone who finds making friends and trusting others very hard, he benefits from the regular, safe and enjoyable contact that they provide. They go above and beyond what we would have expected and he knows they care about him. As well as taking him out, they have supported him with doctor's appointments and meetings with his social worker. He allows them to touch on some difficult subjects and give him advice. We have very much appreciated their reliability and excellent communication.